Booking Information

Routemap:
Click here to view routemap

Timetable:
Click here to view full timetable

Electronic ticketing:

UIA offers the e-ticketing facility in all GDS. Below the list of UIA's partners:

1	A9 GEORGIAN AIRWAYS 606	17 OS AUSTRIAN AIRLINES 257
2	AF AIRFRANCE 057	18 QR QUATAR AIRWAYS 157
3	AY FINNAIR 105	19 RJ ROYAL JORDANIAN 512
4	AZ ALITALIA 055	20 S7 SIBERIA AIRLINES. 421
5	BA BRITISH AIRWAYS 125	21 SAA. AFRICAN AIRWAYS 083
6	CO CONTINENTAL AIRLINES 005	22 SN BRUSSELS AIRLINES 082
7	CX CATHAY PACIFIC AIRWAYS 160	23 SQ SINGAPORE AIRL 618
8	DL DELTA AIR LINES INC. 006	24 SU AEROFLOT 555
9	EK EMIRATES AIRLINE 176	25 SW AIR NAMIBIA 186
10	IB IBERIA 075	26 TP TAP AIR PORTUGAL 047
11	IG MERIDIANA 191	27 UL SRILANKAN AIRL 603
12	KL KLM ROYAL DUCTCH AIRLINES 074	28 VN VIETNAM AIRLINES 738
13	LO LOT - POLISH AIRLINES 080	29 VS VIRGIN ATLANTIC 932
14	LX SWISS INTERNATIONAL 724	30 VV AEROSVIT AIRLINES 870
15	MP MARTINAIR HOLLAND 129	31 Z6 DNIEPROAVIA 181
16	NW NORTHWEST AIRLINES INC. 012	32 LH LUFTHANSA 220 33. LY EL AL 114

Booking information:

 

1. E-ticketing and interline: fully e-ticketed from Tel Aviv and through BSP
2. Agent standard commission is 7% on all system/published fares.
3. E-ticketing agreement from TLV with the following carriers: LY,OS, KL, LX, SN, AZ, AF
   

• VMCO and VMPD: not allowed.

• Refunds: through BSP system and only for e-tickets issued by the Israeli travel agents. No refunds on paper tickets in Israel since e-ticketing introduction (started 01June 2008).

• Paper tickets issuance and re-issuance are only allowed at Ukraine International Airlines office in Tel Aviv.
  

• Group Travel including "religious trip request": please send us your request.

• Excess luggage policy: as per IATA and UIA rules and regulations.

• AD75/PEP: please send us your AD75 request form. Acceptance at UIA's discretion

Baggage Claims

• In the unlikely event that your baggage does not arrive at your destination or it is damaged you should contact the Lost & Found or Baggage Services office in the baggage hall before you pass through Customs. You will be asked to complete a Passenger Irregularity Report- PIR.

• Claims relating to missing baggage should be reported be done within 21 days of your arrival. After this deadline, we cannot process your claim.

• Claims for damaged baggage must be reported in writing within 7 days to our Customer Relations Department; Claims received after this deadline will be dismissed.

• Please note you should keep a copy of your Baggage Tags/Receipts and Property Irregularity Report (if your bag was lost) as they will be required to process any claim for compensation.

Baggage Tracing Online: click here
You can check the progress of your baggage enquiry using the online World Tracer system. To use this service, all you need is your 10-character reference number, (for example: KBPPS45329), which you would have received from the Baggage Services office along with the copy of your Passenger Irregularity Report.